Occupational Skills Training Courses
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How To Deliver Proactive Customer Service
19 to 39 minutes
This online video training educates viewers on best practices for dealing with customers and potential...
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Six Rules For Better Customer Service
18 to 38 minutes
Because customer service is the face of most businesses, well-trained customer service employees can be...
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Keeping Your Customers Informed
8 minutes
Research shows without good customer communication, one customer’s isolated problem evolves into multiple problems. This...
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Business Power Skills: Customer Service
10 to 14 minutes
Companies that don’t consider themselves in the customer service business don’t succeed. Eventually, they lose...
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10 Quick Tips On How Sales People Can Improve Their Listening Skills
4 minutes
A true sales professional uses a consultative style with their prospects and clients. To achieve...
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Abusive Customers
11 to 31 minutes
Dealing with abusive customers is never easy. This video training is a guide for managing...
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Emotional Clients And Colleagues
10 minutes
Emotional clients and colleagues can affect the workplace. This video training is a guide for...
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Answering The Telephone
10-10 minutes
An unprofessional customer service representative can damage a company’s brand. This course teaches customer service...
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Complaint Handling
10-10 minutes
Nobody likes a complainer. However, as with so many things, especially in a professional situation,...
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Award Winning Emails
10 minutes
Email communication can have a powerful effect on capturing customers and retaining existing customers. This...
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Open And Closed Questions In 1 Minute
1-1 minute
This one-minute video provides an understanding on how to use the right question type with...
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Dealing With A Silent Colleague Or Customer In 1 Minute
1-1 minute
This one-minute video provides tips to help open communication up with colleagues, co-workers or customers...