Occupational Skills Training Courses
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ESOL – English As A 2nd Language In 1 Minute
1-1 minute
How to communicate with people whose second language is English or when their English language...
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Funnel Questions In 1 Minute
1-1 minute
This one-minute video explains how to use funnel questions to get more detail and increase...
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Questioning Skills In 1 Minute
1-1 minute
Understanding which questions to ask when is important when it comes to communicating with customers...
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Positive Affirmation In 1 Minute
1-1 minute
This one-minute video explains the reasons and ways to provide the customer with a positive...
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Dealing With Non-Stop Talking Customers In 1 Minute
1-1 minute
This one-minute video provides some tips on how to deal with customers who like to...
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Verbal Holding In 1 Minute
1-1 minute
Verbal Holding is a service technique to help keep the caller informed while you research...
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A Positive Response To Customers In 1 Minute
1-1 minute
This one-minute video describes how to change a potentially negative response to sounding more positive...
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Acknowledge Customer Contact In 1 Minute
1-1 minute
Customers just want to know what is happening. If you acknowledge a customer’s initial enquiry...
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Adding Value In 1 Minute
1-1 minute
Things like sharing additional benefits, mentioning special offers and providing additional information can all add...
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Apologizing For Delays In 1 Minute
1-1 minute
This one-minute video provides four tips to help you apologize for delays when dealing with...
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Avoiding Escalations In 1 Minute
1-1 minute
This one-minute video covers some of the key points around avoiding having to escalate a...
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Bad News, Good News In 1 Minute
1-1 minute
This one-minute video explains a simple process to help your customer have a positive experience...