Course Listing by Workplace: Offices
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Customer Service Words To Avoid
20 to 40 minutes
Sometimes a customer-facing employee may say something to a customer with good intentions that ends...
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How To Deal With Irate Customers And Callers
11 to 31 minutes
As a service professional you have likely dealt with a few irate customers. Do you...
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Basic Phone Skills And Customer Service
20 to 40 minutes
This online video training class educates viewers on the necessary skills for creating positive customer...
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How To Improve Your Listening Skills
14 to 34 minutes
The power of good listening skills should not be underestimated. Good listening skills help workers...
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How To Improve Your Questioning Skills
13 to 33 minutes
Questions are important tools in problem solving, yet most people do not think about them,...
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Five Phrases To Avoid In Customer Service
19 to 39 minutes
This online video training educates viewers on the potential risks of negative phrases to customer...
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Networking And Building Relationships
12 to 17 minutes
Strong business relationships drive productivity. This video training explores networking and building relationships. This course...
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Live Chat Etiquette
10 minutes
Live chats are increasingly becoming the primary mode of engaging with customers who want answers...
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Improving Internal Customer Service
21 to 61 minutes
Good internal customer service contributes to the overall success of the organization. Whenever there’s conflict,...
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A Mindset For Superior Service
23 to 43 minutes
Providing great customer service, for external and internal customers, requires a mindset for superior service....
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Award Winning Social Media Interactions
10 minutes
Social media interactions are a vital aspect of a company’s brand, impression, and customer relations....
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Bounce Back From Failure
15 to 19 minutes
People make mistakes at work and in their personal lives. It is important to learn...